Privacy Policy

🔒 1. Introduction

This Privacy Policy describes how Cargo360 ("we," "our," or "us") developed by Gaurav Singh collects, uses, and protects your information when you use our mobile application and related services. We are committed to protecting your privacy and ensuring the security of your personal information.

📊 2. Information We Collect

👤 2.1 Personal Information

We collect the following personal information to provide our logistics management services:

• Account Information: Name, email address, phone number, and password
• Business Information: Company name, business address, and contact details
• Authentication Data: OTP (One-Time Password) codes for secure login verification
• Address Information: Delivery addresses, pickup locations, and geographical data

📦 2.2 Transaction Data

We collect information related to your logistics operations:

• Booking Information: Package details, weight, dimensions, pickup and delivery locations
• Billing Data: Invoice amounts, payment status, billing periods, and financial transactions
• Delivery Records: Delivery receipts, completion status, and delivery confirmations
• Manifest Data: Shipment manifests, vehicle assignments, and route information

📱 2.3 Device Information

We may collect certain device information to ensure app functionality:

• Device Permissions: Storage permission to save PDF receipts and documents
• App Usage Data: Feature usage patterns and performance metrics
• Technical Data: Device type, operating system version, and app version

⚙️ 3. How We Use Your Information

We use your information solely to provide and improve our logistics management services:

• Service Delivery: Process bookings, manage shipments, and provide tracking updates
• Account Management: Create and maintain your user account and preferences
• Communication: Send notifications, updates, and customer support messages
• Billing: Process payments and generate invoices for services rendered
• App Improvement: Analyze usage patterns to enhance app functionality and user experience
• Security: Protect against fraud, unauthorized access, and other security threats

🤝 4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in app operations
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you have given explicit consent for specific sharing purposes

🔐 5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls limit who can view your personal information
• Regular Audits: We conduct regular security audits and assessments
• Secure Infrastructure: Our servers are hosted on secure, monitored platforms

⚖️ 6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications at any time

⏰ 7. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your account is active and for 2 years after closure
• Transaction Data: Retained for 7 years for accounting and legal compliance
• Usage Data: Retained for 1 year for analytics and app improvement
• Marketing Data: Retained until you opt-out or for 3 years of inactivity

🍪 8. Cookies and Tracking Technologies

Our app may use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for app functionality and security
• Analytics Cookies: Help us understand app usage and improve performance
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your device's privacy settings.

🌍 9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

📝 10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy in Cargo360
• Sending you an email notification
• Displaying a prominent notice in Cargo360

Your continued use of Cargo360 after any changes constitutes acceptance of the updated Privacy Policy.

✅ 11. Compliance

This Privacy Policy complies with applicable data protection laws, including:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Google Play Store Privacy Policy requirements
• Other applicable local and international privacy laws